Privacy Policy new8myr — User Data Protection

New8myr collects users' personal information solely for the purpose of providing a safe, fair, and responsible gaming service. We only collect data that is genuinely necessary — nothing more. The types of information we collect depend on how you interact with the new8myr platform.

Generally, the information we collect falls into two main categories: information you provide directly to us, and information collected automatically when you use the platform.

New8myr collects user information through several transparent and responsible methods. Each method is designed to ensure we obtain the necessary information without excessively intruding on user privacy.

• Account Registration: When you register a new account at new8myr, you voluntarily provide basic information such as your name, email, and phone number. This information is required to create and manage your account.
• KYC Process: During identity verification, you will be asked to upload identification documents. These documents are processed by our secure KYC system and are not retained longer than necessary.
• Financial Transactions: Deposit and withdrawal information is automatically recorded as part of financial compliance requirements and internal audit procedures.
• Platform Usage: Our system automatically records technical information such as IP address, browser type, pages visited, and session duration for security and service improvement purposes.
• Support Communications: When you contact new8myr customer support via live chat or email, the content of those communications is stored for staff training and service improvement purposes.
• Cookies and Similar Technologies: new8myr uses cookies and other tracking technologies to improve the user experience and analyse platform usage patterns.

The personal data we collect is used solely for legitimate purposes as stated in this policy. new8myr does not use user data for purposes unrelated to the provision of our gaming services. The following are the primary purposes for which user data is used:

• Account Management: Creating, verifying, and managing user accounts, including secure login processes and two-factor authentication.
• Transaction Processing: Processing deposits, withdrawals, and all other financial transactions quickly and accurately.
• Legal Compliance: Meeting AML (Anti-Money Laundering), KYC, and reporting requirements to relevant authorities as required by law.
• Platform Security: Detecting and preventing fraud, hacking, account abuse, and any suspicious or illegal activity.
• Responsible Gaming: Monitoring user gameplay patterns to identify signs of problem gambling and provide appropriate assistance in line with our responsible gaming program.
• Service Communications: Sending important notifications regarding your account, transactions, security updates, and changes to terms that affect you.
• Product Improvement: Analyzing usage patterns in aggregate (not individually) to improve the interface, performance, and features of the new8myr platform.
• Customer Support: Resolving user inquiries, complaints, and support requests promptly and effectively.

New8myr does not sell, rent, or disclose users' personal data to third parties for marketing or commercial purposes. However, in the normal course of business operations, there are limited situations where we need to share certain information with trusted partners. All such data sharing is conducted under strict contractual safeguards.

All new8myr third-party partners are required to comply with strict privacy policies and are not permitted to use user data for any purpose other than what has been agreed upon. new8myr takes responsibility for ensuring all partners uphold data protection standards equivalent to our own.

New8myr uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you browse the website. They help us remember your preferences and ensure a smoother, more personalised experience each time you return to new8myr.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as secure login sessions, deposit basket memory, and correct navigation. Without these cookies, the platform cannot function properly. This type of cookie cannot be disabled.
• Performance Cookies: Collecting information on how users navigate the platform — most frequently visited pages, time spent, and errors encountered. All data is collected anonymously for improvement purposes.
• Functional Cookies: Storing user preferences such as display language, display settings, and favorite game selections to deliver a more personalized experience.
• Security Cookies: Helping our systems detect and prevent suspicious activity, unauthorized login attempts, and other security attacks targeting user accounts.

You can manage cookie settings through your web browser's preferences. However, disabling essential cookies may affect the functionality of the new8myr platform. For more information on managing cookies, please refer to your web browser's help documentation.

Protecting users' personal data is a responsibility that new8myr takes extremely seriously. We have made significant investments in robust cybersecurity infrastructure to ensure your data remains protected against both external and internal threats.

• End-to-End Encryption: All communications between user devices and new8myr servers are protected by TLS 1.3 protocol with AES-256 encryption. This means your data cannot be read even if someone manages to intercept network traffic.
• Layered Access Control: Access to databases containing user information is strictly limited to authorised personnel only, based on the principle of least privilege.
• Real-Time Monitoring: Our SIEM (Security Information and Event Management) system monitors all platform activity 24 hours a day, 7 days a week to detect any anomalies or security threats.
• Regular Data Backups: User data is automatically backed up and stored in separate, secure locations. This ensures service continuity and data recovery in the event of unexpected disruptions.
• Penetration Testing: new8myr conducts regular penetration testing by independent security firms to identify and patch any vulnerabilities before they can be exploited.
• Staff Training: All new8myr staff with access to user data undergo comprehensive and regular information security training.

As a trusted new8myr user, you have certain rights regarding your personal data that we fully respect. These rights are part of new8myr's commitment to Malaysia PDPA compliance and best-practice data protection.

• Right of Access: You have the right to request and receive a copy of all personal data we hold about you. Such requests will be processed within 30 business days.
• Right to Rectification: If any information we hold is inaccurate or outdated, you have the right to request an immediate correction. Basic information can be updated directly through your account profile settings.
• Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data. Please note that some data may need to be retained for legal compliance purposes for a specified period.
• Right to Object to Processing: You may object to the processing of your personal data for specific purposes, such as unsolicited marketing communications.
• Right to Data Portability: You may request your personal data in a machine-readable format for transfer to another platform if needed.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of prior processing.

To exercise any of the above rights, please contact our data protection team through new8myr customer support. We will respond to all valid requests within a reasonable timeframe in accordance with applicable legal requirements.

New8myr does not retain users' personal data longer than necessary for the purposes stated in this policy or as required by law. Our data retention policy is designed to balance business operational needs, legal compliance, and users' privacy rights.

• Active Account Data: Retained for as long as your account is active and you are using our services.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and audit legal requirements.
• KYC Documents: Retained for the duration of the active account plus 5 years after account closure in accordance with AML requirements.
• Security Logs: Retained for 2 years for fraud detection and security incident investigation purposes.
• Support Communication Data: Retained for 3 years for reference and service improvement purposes.
• Closed / Inactive Accounts: Personal data for accounts closed at the user's request will be deleted or anonymised after the mandatory legal retention period has expired.

New8myr is a gaming platform intended exclusively for adults aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.

If we find that we have inadvertently collected personal data from underage children or minors, we will take immediate action to delete that data and close the relevant account. Parents or guardians who suspect their child has registered an account at new8myr are encouraged to contact our support team right away.

New8myr reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements in how we handle user information. We are committed to notifying users of any material changes that affect their privacy rights.

When we make material changes to this Privacy Policy, we will:

• Displaying a clear notice on the new8myr home page at least 14 days before changes take effect.
• Sending email notifications to all registered users with active accounts.
• Updating the "Last Updated" date at the top of this document.
• In cases of highly significant changes, users may be asked to re-confirm their consent before continuing to use the platform.

Continued use of the new8myr platform after any Privacy Policy changes take effect will be considered acceptance of the updated terms. If you do not agree with the changes, you may stop using the platform and request account closure along with withdrawal of any eligible balance.

If you have any questions, concerns, or complaints about this Privacy Policy or how new8myr handles your personal data, we encourage you to contact our data protection team. We are committed to responding to all enquiries promptly and transparently.

• Live Chat: The fastest method — available 24 hours a day, 7 days a week via the chat icon in the bottom-right corner of the new8myr platform.
• Email: Send your privacy enquiry to [email protected] (please type this address manually — do not click a link). We aim to respond within 2 business days.
• Official Request: For formal requests relating to data rights (access, correction, deletion), please include "PDPA Data Rights Request" in your email subject line along with your account number to expedite processing.